ABOUT US

Policies and Procedures

Appointment policy:

  • Patients are seen by appointment only. We do not accept walk-in appointments. Drop-off appointments must be made in advance and are at the doctor’s discretion.
  • We schedule appointments on a first come first serve basis. If we are unable to see your cat on a certain day you will need to schedule for another day or seek care at one of the area’s emergency or urgent care clinics.
  • If we are seeing your cat for an emergency there may be an added fee of $30.
  • We ask you to arrive on time for your appointment. If you are more than 10 minutes late you may be asked to reschedule.
  • If you need to cancel or reschedule your appointment for any reason, we ask that you call us at least 24 hours in advance. Cancellations less than 24 hours in advance will be assessed a $25 cancellation fee. If you make an appointment and do not come in or do not give us a call ahead of time, you will be assessed a $25 no-show fee.
  • We require a non-refundable deposit on all surgeries and anesthetic procedures at the time the appointment is made. The deposit amount varies based on the cost of the procedure. This will be applied to the procedure on the date performed. If the procedure is rescheduled more than 24 hours in advance it can be transferred to the new procedure appointment day one time. Procedures rescheduled less than 24 hours in advance or rescheduled more than once will require a new non-refundable deposit to book.

Records:

  • We ask all new clients bring previous records at their first appointment if available. If you do not bring records you may be asked to call your previous clinic and obtain these before we can proceed with care. 
  • If you would like to request medical records from us, please give us a call or send us an email. There is a $5 processing fee for faxing or printing medical records and a $10 mailing fee if needed. There is no fee for emailing records. Please allow 24-48 hours for processing.

Vaccinations

  • We require all patients to be up-to-date on their rabies vaccination. The only exception is if your cat has a severe reaction to the rabies vaccine or has a chronic disease making them unable to be vaccinated. Exceptions will only be made on a case by case basis and must be approved by the doctor. 
  • We highly recommend all cats be up-to-date on their FVRCP vaccination. This vaccination is required for any cat staying in the clinic for boarding, dental procedures and/or surgery. 

Prescriptions

  • Most food and medication prescriptions can be filled at the clinic or through our online stores. If a prescription needs to be filled through a local, outside human pharmacy it can either be done by phone, fax, or written prescription. To have a prescription filled at any other pharmacy including online pharmacies, or to buy prescription food through a pet store, a written prescription is required. 
  • To obtain a written prescription, you can request it at your appointment or by calling the clinic. If done outside of an appointment, please allow up to 48 hours for the written prescription to become available for pick up. A written prescription will only be given once within the appropriate time frame. If you need to fill a medication at a different pharmacy and there are still refills available on the original prescription, you will need to have the original pharmacy transfer the prescription to the new pharmacy. We will not reissue a duplicate prescription.
  • For medication refills here at the clinic, please allow up to 48 hours for these to be approved and made ready. For our online store orders, please allow up to 48 hours for these to be approved.

Payment

  • Payment is due at the time of service. We do not do any billing or payment plans. We accept Visa, MasterCard, Discover, American Express, Care Credit, and Cash. We do not accept personal checks.

Client and Patient Privacy

  • Client and Patient privacy is very important to us. We keep medical and communication records under each patient account in our practice software. We will only discuss a patient’s care or a client’s account with the person(s) listed in the account. We will not release information to anyone else including a family member or friend unless the original account holder gives us written permission to do so. The only exception to this is sharing records with another veterinary clinic. If we receive a call from another veterinary clinic or you request your records transferred to another veterinary clinic, we will do so via email without written permission within 24-48 hours of the request.

Client Interaction

  • Our staff strives to treat each client and patient with respect and we expect our clients to also act respectful. This includes interactions when here at the clinic, speaking to us over the phone, and interacting over social media. We do not tolerate verbal, written, or physical abuse of our staff, patients, or other clients in any situation. If a client becomes hostile or treats a person or patient poorly, they will be asked to leave and not return to the clinic and to seek veterinary care elsewhere.

Boarding Policies

  • We provide boarding for our current patients only. Cats must be up-to-date on their annual exam, rabies and FVRCP vaccinations, and be in good health to board. We do provide medication administration on a case by case basis. Boarding reservations must be made in advance.  Any boarding stay greater than one week will require a 50% deposit.

Appointment and Service Reminders

  • Cat Clinic does send automated appointment and service reminders via email and text messaging. If you wish to opt out of these electronic communications, please let us know.