Updated 5/19/20:

As of today, we are still continuing curbside care, which means that only patients are allowed in the building. While we are very sad not to see all of our clients face to face and miss you all, we believe that this is still needed to reduce the spread of the virus and allow us to continue to care for your cats. Our current plan is to continue curbside care at least through the end of June, but we may extend it longer depending on the number of cases in our area and guidance from our local health officials. We appreciate your understanding during this time and are here if you need anything. Below we have included our policies and procedures for your reference. We are now seeing wellness appointments and nail trims in addition to sick visits.

Here are the clinic guidelines until further notice:

1. We will not allow anyone besides staff in the clinic for appointments or medication pick ups. Please see the details on this below. We need to have minimal face to face contact and will maintain distance as we take in and release cats. The only exception to this will be euthanasia appointments. These will still be done in person in an exam room. Clients entering the building for a euthanasia appointment will need to wear a mask at all times.

2. You absolutely must bring your cat in a carrier for safe travel from your car into the clinic and hand off at the door. Please let us know if you need help with how to get your cat in a carrier.

3. If you or anyone you have had close contact with has experienced any of the following symptoms: fever, shortness of breath, cough, sore throat, or loss of smell or taste, or if you or anyone near you has been diagnosed with COVID-19, please let us know ASAP when you call for your appointment. We will take additional precautions in these cases.

For anesthetic procedures:

1. We will email you the anesthetic/procedure release form prior to your appointment. Please print this out at home, fill it out, and either email it back or bring it with you when you drop off your cat. If you are unable to do this, we can also meet you at your car with a clipboard and form to sign.

2. Call us when you arrive: 314-991-3131

3. We will meet you at the clinic door to get your cat for the procedure

4. We will communicate with you throughout the day by phone

5. We will call you before you pick up to get payment over the phone or let you know your total if you are paying by cash or check

6. Call us when you arrive for pickup and we will meet you at the clinic door with your cat

For appointments:

1. Call us when you arrive: 314-991-3131

2. We will confirm your cat’s needs and get a medical history over the phone

3. We will direct you to bring your cat in a carrier to the clinic door and then have you wait in your car for the remainder of the time. If you would prefer not to wait, you can also drop off and pick up later in the day, no later than 4:30pm

4. We will go over treatment details and give you updates over the phone

5. We will call you for payment over the phone or to give you your total if you are paying by cash or check

6. We will meet you at the clinic door to give you your cat

For food or medication pick ups:

1. Please call us before you come to let us know what you need. We will get your order ready and take payment over the phone prior to your arrival. If you are paying by cash or check we will let you know the amount due prior to your arrival and can get this from you when you arrive

2. Call us when you arrive in the parking lot and we will meet you at the door with your order

Please note that our staff are working very hard within the clinic to reduce the spread of illness. All staff will be wearing masks when around each other, clients, or patients. We are screening employees for any illness before coming to work. We have also increased our sanitization of the clinic.

Thank you for your understanding during this time. We know this is hard for everyone, but we truly believe that if we all do our part now, we will be better off in the future. Please let us know if you have any questions.