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Welcome!

 

The Cat Clinic in St. Louis, MO (West County) is a full-service feline-only veterinary hospital.  Our mission is to provide the highest quality veterinary care for your cat in a relaxed setting. We provide complete medical care including preventive care, early detection and treatment of disease, dental care, and surgical care. We are devoted to compassionate individualized care for both our patients and their care givers. We understand that your cat is not just a pet, but a member of the family. Our number one priority is to help your cat live a happy and healthy life for as long as possible. Please call the office to schedule an appointment!

COVID Update 11/22/20:

Hello, 

We are writing to update everyone on our clinic COVID protocols. We are moving to full curbside service for the near future. These new policies will take effect 11/23/20 and continue to remain in place for at least 2 weeks or until notified otherwise. While we have very much enjoyed having clients back in the building and being able to see everyone face to face again (even if through plexi-glass), the rise in local COVID cases as well as a recent potential exposure of clinic staff has prompted us to move back to more stringent policies to keep both clients and staff safe. 

Updated COVID general Policies:

  1. Clients will not be allowed to enter the building for any reason. This includes appointments, drop offs, and medication or food pick ups.
  2. When you arrive at the clinic please give us a call to alert us you are here. We will then give you further instructions depending on your needs. If you do not have a cell phone, we will need to schedule your appointment as a drop off and communicate with you on your home phone.
  3. We need to be very strict about absolutely NO face to face contact. This means we will not discuss patient history or concerns with you outside, this all must be done over the phone. We know this is a hard thing to do and definitely not ideal, but again our top priority is to keep everyone safe.
  4. Every patient must absolutely come in a cat carrier that they cannot escape from. We cannot see your cat if they come in a cat bag, blanket, or other item that you cannot leave unattended for at least a few minutes. If you are able to label your cat carrier prior to arrival with your cat’s name and your last name that would be very helpful.
  5. At this time we will only be able to accept credit or debit cards over the phone for payment. We will not be able to accept cash or checks.

For appointments:

  1. Please call when you arrive. We will ask you for the best number to reach you for the appointment and then you will be instructed to place your cat in his or her cat carrier in one of the red rectangles outside the clinic door. If you do not have a label for your cat carrier, please find these located outside the clinic door and write your cat’s name and your last name on it and attach it to your carrier to identify your cat.
  2. Please then ring the doorbell to the left of the clinic door to alert us your cat is ready and return to your car. We will promptly go and retrieve your cat.
  3. We will then call you to obtain a history or to hear any concerns you have for your cat that need to be addressed and make a plan for care. 
  4. When the appointment is over, we will take your payment over the phone and then return your cat to the red rectangle outside the clinic door for you to pick up.

For procedure drop offs:

  1. Please call when you arrive. We will instruct you to place your cat in his or her cat carrier in one of the red rectangles outside the clinic door. If you do not have a label for your cat carrier, please find these located outside the clinic door and write your cat’s name and your last name on it and attach it to your carrier to identify your cat.
  2. Please find the clipboard with the laminated anesthetic release form for you to sign. These are clearly marked with each cat’s name. Please read and sign the form and leave it with your cat carrier.
  3. Please then ring the doorbell to the left of the clinic door to alert us your cat is ready and return to your car. We will promptly go and retrieve your cat.
  4. If we need any additional information we will give you a call or if you have any concerns please call us to let us know.
  5. We will call when your cat is done with anesthesia and go over a pick up plan.
  6. We will need to take payment over the phone either prior to your arrival at the clinic or once you arrive in the parking lot.
  7. For pick up, please call us when you arrive and we will place your cat back outside in one of the red rectangles for you to retrieve.

For Medication or food pickup: 

  1. Please call us ahead of time to alert us you need a refill or that you will need to pick up food. We would prefer you to call prior to your arrival at the clinic to give us time to get things ready for you. 
  2. Payment will need to be done over the phone and can be taken prior to your arrival or once you arrive in the parking lot.
  3. Please call us when you arrive to pick up and we will place your items outside in one of the red squares labeled with your name.

For euthanasia appointments:

Please note that for the next 2 weeks we will not be able to see any appointment in person including euthanasia appointments. We very much apoligize for this and know that this may make it very hard for you and your cat when euthanasia is needed. If you wish to be with your cat for this difficult time, we would recommend to call Lap of Love in-home euthanasia service at (314) 827-5606. After the 2 week period (ending 12/5/20) we will re-evaluate this aspect.

Please know that staff are taking all possible precautions when interacting with patients including wearing masks at all times, frequent hand washing, and thoroughly cleaning all equipment, tables, kennels, scales, etc in between handling patients. All staff are also screened prior to arriving at work to ensure that no one is sick while they are in the clinic. 

Please let us know if you have any questions or need any assistance. We will do our very best to help you and your cat during this time and keep everyone safe.

Thank you,

Dr. Cacciottoli and Cat Clinic Staff

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