To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will receive top priority, but if we are unable to handle a very involved case on any certain day, you may be referred to an emergency clinic for care. We make a great effort to see every appointment on time and allow enough time for each cat to be seen and all questions to be answered.
Patient Arrival Policy
For your protection, and that of others, all cats must be properly controlled while in the waiting area or exam rooms. All cats must be brought in an appropriate cat carrier or on a leash. Occasionally the doctor will offer drop-off appointments. A “drop-off” means you can bring your cat at the time that works best for you and leave them with us for a few of hours. Usually we will ask you to drop off in the morning so the doctor can examine the patient in between appointments or at a time reserved for drop-off patients. Once the doctor is done, they will give you a call to go over the diagnosis, treatment options, and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date.
We require full payment at the time that services are rendered. We do not offer any payment plans. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit and cash. We do not accept personal checks.
To ensure we do not spread disease, we require that all veterinary exams and vaccines be up to date prior to boarding. If these are due, we can plan to do them the day you drop off. If fleas are present at time of arrival, your cat will be treated appropriately with a topical flea medication at the doctor’s discretion. If your cat is on a special diet please bring it with them. Please make the all items are clearly marked with your pet’s name.
Cats should be dropped off or picked up between the hours of 8am-4:30pm Monday – Friday and 8am – 11:30am on Saturdays. We ask that you do not bring blankets, toys, or other items that may be lost while at the clinic.
One of the advantages of boarding your cat(s) at the Cat Clinic is that veterinary attention is available should the need arise. If your cat appears to be ill, every effort is made to contact the emergency number you gave at the time of drop off. You must also give a number of someone who is staying in the area who can make medical decisions for your cat or transfer the cat to an emergency facility should the need arise. However, if we are unable to contact anyone regarding your cat’s care, we will proceed as follows in the Medical Illness Policy below.
Medical Illness Policy:
If the illness is not serious, we will not treat.
If the illness, if left untreated, could lead to a more serious illness (vomiting and/or diarrhea) we will treat symptomatically and perform only necessary diagnostic testing.
If the illness is life threatening, we are bound by state law to render assistance. That means we will approach the situation according to the standard hospital policies, as outlined by the American Animal Hospital Association.
We do not transfer patients to an emergency facility.
*All fees and expenses will be paid by the client.